See full agenda Wed Oct 7 / 14:00 - 14:50 CEST

AI-adoptions and automation

In this session, we’ll explore AI from a different perspective: is it truly delivering business value? Join us as we share our AI adoption journey, discuss its real-world impact, and review the tools available to employees today. From vibe coding experiments to sophisticated agentic systems, we’ll showcase practical use cases—from solutions suitable for sales teams to enterprise-scale initiatives—that make everyday work easier for everyone, from developers and product managers to teams across the organization working with Jira.

In the second part, our team shares how we're building quality measurement into customer care AI from day one, starting with Session Success Rate (SSR) — our beta audit for AI conversation quality, on its way to becoming a company-wide evaluation tool. We'll also walk through the Intelligent Front Door (IFD), our new AI-first landing page reshaping how customers first meet our chatbot — backed by a translation server expanding content reach and an AI-ready knowledge base feeding the in-product bot our Technology team is building. And we’ll explore what happens when AI isn't enough through our running POCs.

workshop
30. Martin Cambal - Sr. Manager of Software Engineering
Martin Cambal Sr. Manager of Software Engineering
31. Jan Michalek - Sr. Self-Service Specialist
Jan Michalek Sr. Self-Service Specialist
32. Matus Mraz - Sr. Self-Service Specialist
Matus Mraz Sr. Self-Service Specialist
See full agenda